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Online Document Submission - Credit and Debit Cards Application

Step 1 of 2 Personal Details & Document Upload

Personal Details

Please provide details of the cardholder e.g. the primary applicant of a credit card or the cardholder for a supplementary debit card.

Full Name (As per HKID / Passport)
Identification Type
Are you a permanent HKID card holder?
Passport Number
Application Reference Number

(eg: 202005051234,202005055678)

Upload Documents

File requirements
  • File format: GIF, JPG, PNG & PDF.If your document is of a different format, you can open your file and then select ‘Save As’ and then GIF, JPG, PNG or PDF
  • File size: less than 5 MB per file
  • Maximum 10 files per upload
  • File name should not exceed 50 characters or contain any special characters
  • Please do not upload a password protected file
Customers who have been asked to provide income proof must submit a payslip or bank statement. Unless otherwise instructed, customers DO NOT have to provide income proof if their salary is paid directly into their HSBC account, or if they’ve already provided a proof of assets or hold assets with HSBC. Please make sure:
  • All information on your document is clear and readable.
  • Your document shows your name, your company’s name and your salary.
  • Regular income earners: please provide a document from the latest month.
  • Irregular income earners: please provide documents for the latest 3 months.
Proof of employment is required for customers who are non-permanent Hong Kong residents and are employed. An employment letter containing your name, position, income and employment end date, with at least 10 months remaining from the date of application or a copy of your working visa.
  • Existing HSBC customers (personal customers who hold any HSBC products, such as a bank account, credit card or mortgage) don’t need to provide a proof of identity.
  • Permanent Hong Kong residents must provide a copy of their HKID card.
  • Non-permanent Hong Kong residents must provide a copy of their HKID card and a copy of their passport photo page. If you do not hold an HKID, please submit a copy of your passport photo page.
Other documents required by the bank, for example, Asset proof
Your submission is successful, we will process your application accordingly.

Personal Details

Full Name (As per HKID / Passport)
Identification Type
Are you a permanent HKID card holder?
HKID Number
Passport Number
Application Reference Number

Upload Documents

Income Proof
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Employment Proof
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Identity Proof
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Other documents
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This service is solely for supporting product application and not intended to give any urgent banking instructions or report any urgent fraud or suspicious transactions. Please call us with the hotline number immediately if you suspect any fraud.


Call us

HSBC Jade customers

Call (852) 2233 3033

HSBC Premier customers

Call (852) 2233 3322

Other personal banking customers

Call (852) 2233 3000