From late March 2022 onwards, you will be prompted to set up a new 6-digit Mobile Banking PIN when you log on. This will replace your old Mobile Security Key password. You can find more details and FAQs here. 

This will be rolled out in phases and you'll be further notified when these changes are ready for you. Otherwise, please continue to use your Mobile Security Key password to log onto Mobile Banking or generate one-time security codes.

If you are using your Personal Internet Banking password or a Security Device to log on  

You'll need to have a valid and up-to-date mobile number and email address in our records in order to activate your Mobile Security Key.

Go to 'Profile' and choose 'Security'. Next, select 'Activate Mobile Security Key' and follow the instructions to complete the activation.

Your Security Device will be deactivated once your Mobile Security Key has been activated. You can return the device at any of our branches.

If you are asked to activate Mobile Security Key after you input your username on the HSBC HK App 

Please follow the on-screen instructions to activate Mobile Security Key. You may also find more details here.

If you are using a Mobile Security Key password, Mobile Banking PIN or biometric authentication to log on  

You have already activated Mobile Security Key on the HSBC HK App, and you won't have to do anything. 

If you are using your Mobile Security Key password to log on to the HSBC HK App, you can switch your Mobile Security Key to a new device using our step-by-step guide. If you don't have your old device and you haven't set up a memorable answer, you'll need to give us a call.

If you are using your Mobile Banking PIN to log on to the HSBC HK App instead, please refer to our step-by-step-guide. 

You'll need your Security Device or Mobile Security Key to do it.

You can change your transfer limit to a registered or unregistered payee in online banking.

But if you just need to make a small-value payment of HKD10,000 or less, you can adjust the daily limit for it by going to 'Profile', selecting 'Pay and transfer' then 'Small-value payment limit' in the HSBC HK Mobile Banking app. The maximum daily limit for small-value payments is HKD10,000.

You may have already added this payee. You can check if that's the case in your 'My payees' list when you make a transfer.

Or you may have entered the wrong account number or FPS proxy ID (i.e. mobile number, email address or FPS Identifier). Please check the information before trying again.

You'll be able to see your globally-linked accounts in the HSBC HK Mobile Banking app even though the app is only available to Hong Kong customers registered for online banking with us.

You can access all your integrated accounts including current, savings, time deposit, credit card, investment/securities (Hong Kong, US stocks and China A Shares only), gold and loans.

For other accounts and services, please use online banking instead.

One is your account ledger balance, the other is your available balance.

Your ledger balance may include cheques and/or other credits that have been deposited into the account but have not been cleared for withdrawal or have not become part of the available balance yet.

Your available balance is the amount of money in your account that's available for withdrawal.

You can check transactions as far back as the previous statement for current, savings, gold and credit card accounts.

First, please log on to online banking to add or remove accounts. Next, you'll be able to see an overview of all your local and globally linked accounts in the HSBC HK Mobile Banking app.

We'll send you a push notification, email or text message when it's ready. Please keep your email address and mobile number up to date in our records so you'll receive them. You can update your contact details in online banking.

We recommend checking your emails or online banking regularly to review your latest eStatements and eAdvice, so you'll know if you need to do anything about them. 

Our eStatements and eAdvice service lets you access your statements and advice in online and mobile banking. By signing up for it, you'll help to save the environment by using less paper while getting the information more quickly. Of course, you can still print eStatements and eAdvice for your own records or save them on your computer if you'd like.

It's free and simple to use. You can sign up for it in minutes, or if you just opened a new account, you'll be automatically registered for it. What's more, you can get statements and advice for your different accounts securely with just this one service. You can access them any time once they're ready even when you're on the go.

You'll be able to view and download eStatements # from the last 7 years (84 months) *, and eAdvice from the last 3 months.

^# available in online banking only.

^* eStatements for integrated accounts, HKD Current and Savings accounts are retained for up to 84 months

^* Credit card eStatements will also be accumulated for up to 84 months. If you don't see one, you can ask for a paper statement and we'll waive the fee.

^* eStatements for other accounts (including investment and securities accounts) are retained for up to 24 months.

As a gentle reminder, we'll send you a push notification, email or text message when your latest eStatement is ready.

You can make HKD and/or foreign currency transfers to:

• your local HSBC accounts
• third-party local accounts
• overseas HSBC accounts via HSBC Global Transfers (exclusively for HSBC Jade, HSBC Premier and HSBC One customers)
• other overseas accounts via Global Payments

You'll need your Mobile Security Key or Security Device to make these transfers.

If you've already registered the account with us, the maximum daily transfer limit is HKD3,000,000 per account.

For transfer to non-registered account, the maximum daily transfer limit is HKD400,000. This limit is shared by Phonebanking, HSBC Online Banking, HSBC HK Mobile Banking App, local ATM and overseas ATM. The maximum sub-limit for each of Phonebanking and overseas ATM is HKD50,000, and HKD400,000 for HSBC Online Banking, HSBC HK Mobile Banking App and local ATM.

Note: If you submit more than one transfer request in the same day, the available transfer limit will be your daily transfer limit less the amount of the transfer that you have already requested/made.

You'll need your Security Device or Mobile Security Key to do it.

You can change your transfer limit to a registered or unregistered payee in online banking.

But if you just need to make a small-value payment of HKD10,000 or less, you can adjust the daily limit for it by going to 'Profile', selecting 'Pay and transfer' then 'Small-value payment limit' in the HSBC HK Mobile Banking app. The maximum daily limit for small-value payments is HKD10,000.

You can view these one-time and recurring payments and transfers from these categories:

• My local HSBC accounts
• Other local payees/FPS

• Bill payments

• Foreign exchange

• Global Transfers to HSBC accounts

• Global payments to other accounts

• HSBC GBA Wealth Connect remittances

Sorry, it is not possible to amend your future dated payments. However, you can delete them by selecting 'Cancel payment', and then set up new instructions.

Autopay transactions are not included. To set up or manage your autopay instructions, please log on to HSBC Online Banking.

FPS (Faster Payment System) allows you to make instant local payments to individuals and merchants in HKD and RMB for free, 24/7. It's available in online and mobile banking. You can learn more about FPS here.

You may have already added this payee. You can check if that's the case in your 'My payees' list when you make a transfer.

Or you may have entered the wrong account number or FPS proxy ID (i.e. mobile number, email address or FPS Identifier). Please check the information before trying again.

Go to 'Profile', select 'Pay and transfer', then 'Bill payment'.

To pay a merchant you've paid before:

1. Go to 'Previously paid merchants'.
2. Select the merchant, then proceed to payment.

To pay a new bill:

1. Go to 'Full merchant list'.
2. Select the merchant.
3. Choose the bill type (if applicable).
4. Enter the “Bill payee account number” to proceed to payment.

To pay bills via FPS, find 'FPS' in the menu and select 'Make a transfer', or choose 'Pay with FPS' from the log on screen to scan the QR code.

The bill payee account number may be different for each merchant. Please select the '?' icon next to the bill payee account number to find out more.

Once you've successfully paid a bill, the merchant will generally be added to your 'Previously paid merchants' list automatically. However, some merchants (e.g. tax payments) won't be saved in the system.

To remove a merchant from this list, please log on to online banking.

The amount shown is the maximum daily limit for that specific merchant category you can pay. If you have already paid bills to other merchants in the same category within the same day, you can only pay the current bill with the remaining daily limit. Please note that the limit will not be refreshed immediately based on the completed payments.

You can easily do so via the HSBC HK App. Please make sure you have your Mobile Security Key or Security Device on hand.

1.  Log on the HSBC HK App, go to 'Pay & Transfer' and select 'Other local payees/ FPS'.
   
2. Select the relevant accounts in the 'From' and 'To' fields. Under the 'To' field, you will be able to select from your mobile contacts or manually add in a bank account number.

To add a new payee into 'My payees', simply tick the 'Add to My payees' box before you proceed with the transfer. 

You will be able to manage the transfer limits of accounts in 'My payees' or remove them from your list in HSBC Online Banking.

Yes, you can set up Hong Kong dollar (HKD) standing instructions in the HSBC HK Mobile Banking app. When you're making a transfer, simply select 'How often' and then choose a transfer frequency.

Transfer instructions are processed between 8.15am and 5.55pm, Monday to Friday, and 8.15am to 11.55am on Saturday, excluding Hong Kong public holidays.

You can send transfer instructions whenever you like but requests received outside the times listed above are processed on the next business day.

Applications for same day value are subject to cut-off times related to the time zone of the destination and/or the requirements of the settlement banks. This means that your account may be debited before the value day. We are not liable for any interest expense or loss incurred as a result.

We process outward telegraphic transfer instructions in Renminbi from 8.15am to 4.00pm, Monday to Friday (excluding Hong Kong public holidays).

You can send us transfer instructions whenever you like but requests received outside these times are processed on the next business day.

Processing of outward telegraphic transfer instructions in Renminbi is subject to the schedule of the Renminbi clearing bank. For example, they will not process payments during holidays in mainland China, such as Labour Day and National Day.

A local service charge will be applied to all global payments via outward telegraphic transfer. This fee is waived for HSBC Jade and HSBC Premier customers doing transfers via HSBC Online Banking and HSBC HK Mobile Banking App to their own HSBC accounts overseas (including joint accounts).

If you request for any overseas handling charges to be paid by yourself rather than by the payee, an overseas service charge will be deducted from your account separately at a later date, once the charge has been charged back by the overseas banks. This can include charges levied by the payee's bank and any other banks used to send the transfer.

We'll tell the overseas banks how you prefer to pay overseas charges. The final charge settlement will be subject to the practice adopted by the overseas banks.

See the latest Fees & Charges

Making Hong Kong dollar/Renminbi transfers to most of the banks in Hong Kong is free*.

Making foreign currency or Renminbi transfers to some Hong Kong banks will be charged HKD50. The amount will be confirmed on the Instruction Acknowledgement, which you will see in the HSBC Online Banking and HSBC HK Mobile Banking App message centre.

For overseas funds transfers, there is a local service charge of HKD50. For Renminbi Telegraphic Transfer to HSBC Group / branches in mainland China through HSBC Online Banking and HSBC HK Mobile Banking App, the service charge is waived. For overseas funds transfers via HSBC Global Transfers, the service is free for HSBC Jade, HSBC Premier and HSBC One customers making online transfers to their self-named or third-party overseas HSBC accounts (including joint accounts).

See the latest Fees & Charges

Please note that payees banks and any other banks used to send the transfer (both local and overseas) may impose additional charges, you can contact them directly about their fees.

* There is no charge from us if you pay money to, or receive money from accounts of other banks via FPS, but other banks may have different charging policies.

You can quote the exchange rate at anytime. The exchange rate indicated by the bank only applies to immediate transfers. The exchange rates executed for future-dated transfers or transfers after cut off times (Monday to Friday 8:15am - 5:55pm, Saturday 8:15am - 11:55am, excluding public holidays) will be based on the exchange rate indicated by the bank on the day the instruction is effected.

If you're quoting an exchange rate outside of the normal trading hours (Monday 7:00am HKT to Saturday 4:15am HKT during US daylight saving or 5:15am HKT during non-US daylight saving) or on Hong Kong public holidays, the rate provided will have a wider bid/ask difference.

We are unable to verify payee account information. Verification procedures adopted in different banks/countries may vary. For example for some banks, both account number and account name are used to verify inward remittances; . Customer is advised to ensure payee account information provided is complete and correct.

Depending on the country/territory you are sending to, you'll need one or more of the following details:

• Bank code/sort code
• SWIFT code / BIC (Bank Identifier Code)
• IBAN (International Bank Account Number)
• Account number
• Payee full name
• Payee address
• Purpose of payment

The usual way to obtain the bank details is to contact the payee directly and request the details from them.

Send money via SWIFT in currencies including:

• Australian Dollar (AUD)
• Canadian Dollar (CAD)
• Swiss Franc (CHF)
• Renminbi (RMB)
• Euro (EUR)
• Pound Sterling (GBP)
• Hong Kong Dollar (HKD)
• Japanese Yen (JPY)
• New Zealand Dollar (NZD)
• Singapore Dollar (SGD)
• Thai Baht (THB)
• United States Dollar (USD)

and others.

If your desired currency is not listed on HSBC HK Mobile Banking App, please proceed to HSBC Online Banking.

You can make instant and one-time forward-dated transfers using Global Transfer in the HSBC HK Mobile Banking app, but not recurring transfers.

You can find it under 'Pay & Transfer' at the bottom of the screen in your HSBC HK App. 

You can deposit your cheques via the app by following these steps:

1. Log on to the HSBC HK App. 
2. Select 'Pay & Transfer' at the bottom of the screen. 
3. Select 'Cheque deposit'.
4. Select your preferred account for the cheque deposit.
5. Enter the cheque value.
6. Select 'Take a photo of your cheque' and take a picture of both the front and back of your cheque.
7. Select 'Continue' and review your transaction information.
8. Select 'Confirm' to submit your transaction.

We accept cheques that meet these 4 criteria:

• Issued in Hong Kong Dollars 
• Issued to you 
• Issued from either HSBC or Hang Seng Bank
• The cheque amount does not exceed HKD20,000

Please note that there are daily limits on the number of cheques and the total cheque amount you can deposit via the app. 

Supported types of cheques include:

• Standard cheque
• Dividend cheque 
• Cashier's orders
• Custom printed cheque

Only HKD savings and current accounts are eligible to receive cheques via the app. Below are the supported accounts: 

• HSBC Premier HKD Current Account 
• HSBC Premier HKD Savings Account
• HSBC One HKD Current Account
• HSBC One HKD Savings Account 
• Personal Integrated Account HKD Current 
• Personal Integrated Account HKD Savings
• HKD Savings Account (Passbook)
• Super Ease Account 
• University Student Account 
• Cash Card Account 
• HKD Current Account
• HKD Statement Savings Account

Unfortunately no. We can only accept cheques issued by HSBC or Hang Seng Bank right now.

You can deposit up to 5 cheques with an upper limit of HKD20,000 per cheque and a maximum value totaling HKD20,000 per business day.

If you need to deposit a total cheque amount that exceeds HKD20,000, please use a cheque deposit machine at an HSBC branch or an Express Banking facility. You can use the branch finder to locate your nearest one.

Please note that your limits will be automatically reset on business days at the cut-off time, 5:30pm.

No, you need to deposit each cheque one by one. Please select 'Deposit another cheque' on the confirmation page to deposit your next cheque.

No, you won't receive a notification when you deposit a cheque.       

Only the person who wrote the cheque will receive both an email and SMS notification when a cheque has been deposited via the app.

If you deposit a cheque via the app before the 5:30pm cut-off time, it will be processed on the same day and the fund will be available after 3pm the following business day if it is cleared successfully. 

If you deposit a cheque after 5:30pm or on a non-business day (ie Saturday, Sunday and public holidays), it will be cleared within 2 business days. 

Currently you cannot check the deposit status via the mobile banking app. Please use 'Chat with us' or call our customer hotline for any queries.  

For HSBC Jade customers, please call (852) 2233 3033

HSBC Premier customers, please call (852) 2233 3322 

Other customers, please call (852) 2233 3000

A cheque deposit via the app will be rejected based on any of these reasons:

• The cheque is not issued by HSBC or Hang Seng Bank
• The name on the cheque and the selected deposit account don't match
• The cheque is not in HKD
• The input amount via the app and the amount on the cheque don't match
• The quality of cheque image is poor 
• The same cheque has already been deposited
• Other reasons we consider appropriate to reject the cheque deposit

Yes, please retain your original cheque for 180 days after scanning and sending the cheque images via the app. 

If your cheque deposit was not cleared or was rejected and you no longer have the original cheque, please contact the cheque issuer for a replacement. 

Simply log on to the HSBC HK Mobile Banking app, select a credit card and choose 'Manage cards'.

You can put a temporary block on your credit card if you've misplaced it. Here's how:

1. Log on to the HSBC HK Mobile Banking app.
2. Select the card you want to block and choose 'Manage cards'.
3. Tap the toggle to block the card.

You can block your card for up to 60 days but you can unblock it any time within those 60 days.

If you've misplaced your card and blocked it, but you can't find your card and unblock it within those 60 days, it will automatically be reported as lost on the 61st day. 

All transactions on that credit card will be blocked, including any mobile transactions or ATM functions.

Transactions that don't require authorisation or re-authorisation can still be made. These include:

• Existing Direct Debit (e.g. Octopus Auto Add Value Service)
• recurring automatic payments and instalments (e.g. goods bought in retail stores)
• contactless payment transactions under HKD1,000

Please note that you'll remain responsible for these transactions.

You can unblock your card in mobile banking. Here's how:

1. Log on to the HSBC HK Mobile Banking app.
2. Select the card you want to unblock and choose 'Manage cards'.
3. Tap the toggle to unblock the card.

Yes, you can select the amount and pay it by following these steps:

• Go to 'Home' and choose the credit card you want to pay in 'Accounts'.
• Select the icon in the top right corner.
• Choose 'Pay last statement balance' or 'Pay current minimum payment amount'.
• Select the account you wish to pay 'From'. The 'From' and 'To' accounts will be pre-filled based on your selections.
• Complete the payment the way you would with a transfer.

It's an approved transaction which will be deducted from your available credit limit eventually. It won't be posted to your credit card account until the merchant has sent the transaction to us for settlement.

A pending transaction can also be a temporary hold on funds in your credit card account. Some merchants use this to ensure you have the available credit limit for items such as hotel or car rental deposits. Pending transactions, although will be deducted from your available credit limit, won't affect your account balance, and don't need to be settled until they have been posted.

You can see pending transactions on all personal credit card accounts. If you're the primary cardholder, you'll be able to see your own pending transactions as well as those of supplementary accounts.

But if you're the supplementary cardholder, you'll only be able to see your own pending transactions.

These are generally a security measure that some merchants use to confirm the validity of your credit card. The merchants won't actually post the charge.

The amount may be held for a period of time. It won't appear as a charge on your credit card statement.

Once you've made a transaction with your credit card, it'll generally be reflected as a pending transaction within minutes.

A transaction will remain as 'pending' on your credit card account until it's sent to us by the merchant and is fully processed. The time it takes varies from merchant to merchant.

You may have made the transaction offline and it hasn't been submitted to us by the merchant.

Lost or stolen credit cards should be reported as soon as possible. You can report and request replacements via the HSBC HK Mobile Banking app or HSBC Online Banking.

Learn how to report a lost or stolen card.

Please follow these instructions:

1. Log into the HSBC HK App
2. Select 'Support' on the bottom menu bar
3. Select 'Report lost or stolen card'

Lost and stolen credit card incidents should be reported as soon as possible. Prompt action will help prevent any potential fraudulent transactions on your lost/stolen credit cards.

You can report lost or stolen credit card incidents that have occurred within the last 30 days via the HSBC HK Mobile Banking App or HSBC Online Banking.

To report incidents more than 30 days old, please call our Customer Service Hotline.

• HSBC Jade customers: (852) 2233 3033
• HSBC Premier customers: (852) 2233 3322
• Other customers: (852) 2233 3000

Lost/stolen credit card reports and replacement requests made via the HSBC HK Mobile Banking app are processed instantly. We will immediately block your credit card to ensure it is no longer valid and send you an email/letter notification.

Replacement credit cards with a new number will be issued within 5 working days and sent to your registered correspondence address.

We recommend you wait until the transaction is processed and posted before disputing. Pending transactions are subject to change until the final transaction amount has been processed and posted. 

However, if you realise your credit card is lost or stolen, please report it immediately via the HSBC HK Mobile Banking app or HSBC Online Banking.

Please report other lost/stolen HSBC cards (eg. debit cards) via HSBC Online Banking or our Customer Service Hotline. 

• HSBC Jade customers: (852) 2233 3033
• HSBC Premier customers: (852) 2233 3322
• Other customers: (852) 2233 3000

While a pending transaction is deducted from your available credit limit immediately, it isn't reflected from your account balance until the merchant sends us the settlement request and we process it fully.

They're not reflected as pending transactions immediately because the authorisation process for contactless transactions is slightly different from other credit card transactions.

We're working hard to continue improving our online and mobile banking services. Please stay tuned.

No. A pending transaction will become a posted transaction, complete with the posting date and final transaction amount, after we've received the settlement request from the merchant.

Please call us on (852) 2233 3000 if you want to dispute the transaction, or if you suspect that your credit card has been lost, stolen or misused.

While your application is still being processed, instalments will be shown as pending transactions and the instalment amount deducted from your available credit limit.

It'll be moved to an instalment plan once the merchant has processed your transaction fully.

That's because some merchants do not provide it.

The pending transaction will be removed and your credit limit will be released accordingly.

A Spending Instalment Plan lets you settle individual eligible transactions or your eligible card account balance (minimum HKD1,000) by instalment.

The only requirement is that your card account must have at least HKD1,000 of eligible balance.

Please note:

Primary cardholders can apply the balance or transactions made under Primary or Additional card via the HSBC HK Mobile Banking app and other channels.

Additional cardholders can apply for a Spending Instalment Plan for their own balance or transactions on the HSBC website or via the HSBC hotline.

You won't be able to apply for a Spending Instalment Plan if:

• your selected card type is ineligible

• your card account does not have at least HKD1,000 of eligible balance
• you're an additional cardholder, rather than the primary cardholder

The following cards are ineligible:

• USD Visa Gold Card
• an undergraduate credit card
• a private label card
• RMB sub-account of a UnionPay Dual Currency Credit Card
• RMB sub-account of a HSBC Pulse UnionPay Currency Diamond Card

Please note:

Additional cardholders can apply for a Spending Instalment Plan for their own balance or transactions on the HSBC website or via the HSBC hotline.

You are eligible to apply for the Spending Instalment Plan only if you hold a personal credit card issued by us (whether a primary or an additional credit card).

The following cards are not eligible:

• USD Visa Gold Card
• an undergraduate credit card
• a private label card
• RMB sub-account of a UnionPay Dual Currency credit card
• RMB sub-account of a HSBC Pulse UnionPay Currency Diamond Card

The Spending Instalment Plan can only be applied to posted transactions billed on the current statement and posted unbilled transactions made with a card.

You must submit the application via the HSBC HK Mobile Banking app or HSBC Reward+ app at least 1 working day before the payment due date of the relevant transaction.

Ineligible transactions include but are not limited to:

• unposted, cancelled or refunded transactions
• cash advances
• instalment plan
• Octopus AAVS (Octopus Automatic Add-Value Service)
• withdrawal amount under a cash instalment plan and/or a cash credit plan
• gambling transactions
• purchase and/or reload of stored value cards or e-Wallets
• transaction at non-financial institutions (including purchase of foreign currency, money orders and travellers cheques)
• transactions at financial institutions (including purchase of merchandise and services from banks)
• wire transfers
• all fees and charges

You can apply by:

• Under 'Explore products and services', select 'Credit cards'. Then select 'Spending Instalment Plan'.

OR

• Select one of your HKD credit cards. Then select 'View more' and choose 'Create or view Spending Instalment Plan'.

Each Spending Instalment Plan application must be on an eligible balance of at least HKD1,000.

Yes. As long as you have at least HKD1,000 eligible balance or eligible transactions for instalment, you can apply for more than one Spending Instalment Plan.

Anyone who holds a personal credit card with HSBC Hong Kong can view their own 'Transaction Details' page.

Yes. It is available to all personal credit cards under all card schemes, including Visa, Mastercard and UnionPay.

Yes.

You will be able to view your transaction details and additional merchant details, such as URL address and other information.

Please follow these steps:

1. Log on to the HSBC HK Mobile Banking app.
2. Select a credit card.
3. Select a credit card transaction.

The additional merchant details provided are subject to the information disclosed by specific merchants and the card schemes.

Merchant details will not be available for transactions including (but not limited to): 

• Bank fees and charges
• Bank maintenance fees (such as card repayment, marketing rebate balance adjustment)
• Octopus AAVS transactions
• ATM transactions
• Interest-free Merchant Instalment Plan
• Bill payments
• Credit card statement payments or purchases with RewardCash 
• Credit card payments for redemptions on HSBC Reward+ eShop
• Payment returns
• Pending transactions
• Transactions related to Cash Credit Plan, Cash Instalment Plan and Spending Instalment Plan
• Reposted transactions

You can raise a query through the 'Support' tab and we'll follow up. 

Additional details are currently only available for posted transactions only.

We are working to bring this feature to pending transactions.

Raise a query through the 'Support' tab on the HSBC HK App to get more information. If you do not recognise the transaction, please raise a transaction dispute immediately. Please refer to our guidelines for more details. 

You can buy stocks by accessing the Investment tab at the bottom of the account summary screen after log on. You can either scroll down and select "Trade Stocks" within the Product & Services section or directly click on stocks when you have existing stock holdings. Simply search for the desired stock you would like to buy and follow the buy instructions to complete your transaction.

You can sell stocks by accessing the Investment tab at the bottom of the account summary screen after log on. Please select stocks to see your existing stock holdings and then click on the stock you would like to sell. You are able to sell the existing available balance which will be displayed during the sell journey. Please follow the sell instructions to complete your transaction.

You can view your order status by accessing the investment tab at the bottom of the account summary screen after log on. Please scroll down and select Stocks Order Status. You can use different filters to search for your respective orders. Note that each order has an order status to indicate the latest status of your order.

You are able to review the latest order status within the order status page. Click on the Investment tab and select Stock Order Status. Your order will show with the corresponding order status.

The maximum date range you can view is 30 calendar days. If you apply a filter on the orders, you will be able to select up to 10 calendar days at once.

The maximum amount you can use for a buy order is indicated by the account buying power. The account buying power is indicated on the order details input page when you are inserting the order.

After you place an order, the order status will be ‘Pending Dealing’ (during business hours) or ‘Pending Capture’ (after business hours). The possible order statuses include:

• Fully Executed: all order quantity is executed upon the order expiry date.
• Partially Executed: part of the order quantity is executed upon the order expiry date.
• Unexecuted: order cannot be executed upon the order expiry date.
• Fully Cancelled: request of order cancellation is accepted by broker (without partial executions).
• Partially Cancelled: request of order cancellation is partially accepted by broker (with partial executions).
• Pending Amendment: pending broker's acceptance of the request for order amendment, no further amendment/cancellation is allowed.
• Pending Cancellation: pending broker's acceptance of the request for order cancellation, no further amendment/cancellation is allowed.
• Pending Dealing: pending order execution.
• Pending Capture: order received after business hours and pending validity checking. For orders with "pending capture" status, customers must check whether such orders have been successfully captured by the Bank with a "pending dealing" status or rejected due to insufficient funds or other reasons before market open on the next business day.

You can subscribe to an IPO / IPO loan by accessing the 'IPO' section under the 'Investment' tab on your HSBC HK Mobile Banking app.

The charts within the HSBC HK mobile banking app do not support trend lines and technical indicators. You can interact with the charts to see the daily details of the stock price e.g. day low, day high, closing price, price change for each day. For more comprehensive chart details, you can try our dedicated stock trading app HSBC HK Easy Invest.

We currently do not offer a stock watch list function within the HSBC HK Mobile Banking app. If you would like to set up a watch list please use HSBC HK Easy Invest or Online Banking to manage and monitor your watch list.

The quotes you see before you log on are at least 15 minutes behind, while the ones you see after you've logged on are in real time unless otherwise stated.

Currently, the HSBC Investment section consists of 4 types of holdings, including securities, unit trusts, bonds and ELIs. We are now adding two more products namely Capital Protected Investment (CPI) CPI and Deposit Plus (DPS). All of your settled position will be shown under the Investment tab, except in case of CPI and DPS which shall show the nominal value.

Please be reminded that the securities holding in the HSBC Easy Invest app is now showing the executed position, which means this is reflected after the transaction is completed. The securities holding in Investment tab is reflecting the settled position.

The holding of FlexInvest will be located under the Unit Trust section of the investment tab.

The total market values is calculated by the sum of all holding balances in HKD.

This is due to difference in price used for computing market value of Stock holdings. The Stock price used for investment holding balance on the account summary screen is the closing price (T-1 or current trading-day close) applied on the settled position of Stocks; whereas the Stock price used for calculating holding value within the investment tab is the latest market price (with a delay of at least 15 minutes). However, for products other than Stocks, there is no difference in market value.

The foreign exchange rate used is both the real-time Buy/Sell rate.

Yes, joint accounts are shown in the investment tab.

The market price used to calculate the holding balance is specific to each product type. Stocks are shown with 15 minutes delay; Unit Trust will have intra-day update price from fund house; ELI and Bonds will show the T-1 closing price. The market price is not applicable for CPI and DPS.

You can access the Risk Profiling Questionnaire via the top right Profile Icon. Please click on Investment and select Risk Profiling Questionnaire.

HSBC HK customers with an investment account can enjoy the Stock-related Smart Alerts and IPO Alerts via HSBC HK Easy Invest app (Easy Invest) for free and stay on top of stock market movements.

For Smart Alerts, we will alert you when important events happen to markets and the stocks that you care about - for example when there are significant price movements in your holdings, breaking news or order status updates. You can also set up free real-time Predefined Price Alerts and receive push notifications via Easy Invest at self-defined frequency whenever the price moves by a certain amount or percentage or when stock prices hit specified targets.

For IPO Alerts, we will alert you via push notifications when a company is open for subscription.

Download Easy Invest now for full experience and more details. Terms and conditions apply.

Real-time Predefined Price Alerts are triggered based on real-time stock prices or indices.

You will also receive notification when there are important events happen to markets and the stocks you care about, such as a new executive member appointment or the release of financial results or when your orders are executed, cancelled or partially executed.

All the alerts will be sent via push notification in HSBC HK Easy Invest app.

The reference amount for low net worth is HKD50,000 (or equivalent) and low income is HKD7,500 (or equivalent). These amounts are subject to review or change without further notice.

ESG stands for Environmental, Social and Governance. 

ESG investing, also referred to as sustainable investing, refers to specific investment approaches that aim to generate long-term financial returns while advancing sustainable solutions and outcomes. 

ESG stands for environmental, social and corporate governance. It provides a measure which investors can use to seek and screen the sustainability of investment opportunities arising from the global response to climate change.

In October 2021, the 26^th United Nations Climate Change Conference (COP26) reviewed and reinforced the progress of the 2016 Paris Agreement. With a goal of reaching net zero emissions by 2050, ESG investments are expected to become the main trend and experience long-term growth.

The future requirements for ESGs will increase and have a more important impact on corporate performances based on market demand. Investment portfolios may become more resilient and contribute to society as a whole through the inclusion of ESGs. Investors should also note that ESG solutions do not guarantee returns on their portfolios.

ESG investment maintains a focus on financial returns, alongside environmental and social considerations. Based on our analysis, adopting an ESG approach in investment has benefited stock and bond portfolio performance over the last 10 years. Also, risk-adjusted returns in the long-term are likely to be structurally stronger as the economy transitions to sustainability. 

However, ESG investment does not guarantee or necessarily provide better performance than their peers. ESG factors don't necessarily hurt investment performance, and sustainable investment may in fact help future-proof investment portfolios against the risks associated with a transition to a more sustainable economy.

Please note past performance does not indicate future returns.

HSBC offers a comprehensive range of sustainable investment products to help clients align their sustainability objectives and financial goals. These include green, social and sustainability bonds, sustainability-linked bonds, investment funds, structured products and green certificates of deposit. 

Access our list of ESG funds by selecting the ESG search checkbox on the unit trust search tool via HSBC Online and Mobile Banking. 

You can explore our list of ESG (Green) bonds by visiting our Bond Screener page and selecting 'ESG (Green) bonds'.

Or if you're on the HSBC home page, simply go to 'Investing' and select 'Bonds/CDs'. Next, choose 'View our available bonds/CDs' and select the 'ESG (Green) bonds' tile.

From late March 2022 onwards, you will be prompted to set up a new 6-digit Mobile Banking PIN when you log on. This will replace your old Mobile Security Key password. You can find more details and FAQs here. 

This will be rolled out in phases and you'll be further notified when these changes are ready for you. Otherwise, please continue to use your Mobile Security Key password to log onto Mobile Banking or generate one-time security codes.

If you are using your Personal Internet Banking password or a Security Device to log on 

You'll need to have a valid and up-to-date mobile number and email address in our records in order to activate your Mobile Security Key.

Go to 'Profile' and choose 'Security'. Next, select 'Activate Mobile Security Key' and follow the instructions to complete the activation.

Your Security Device will be deactivated once your Mobile Security Key has been activated. You can return the device at any of our branches.

If you are asked to activate Mobile Security Key after you input your username on the HSBC HK App 

Please follow the on-screen instructions to activate Mobile Security Key. You may also find more details here. 

If you are using a Mobile Security Key password, Mobile Banking PIN or biometric authentication to log on 

You have already activated Mobile Security Key on the HSBC HK App, and you won't have to do anything. 

If you are using your Mobile Security Key password to log on to the HSBC HK App, you can switch your Mobile Security Key to a new device using our step-by-step guide. If you don't have your old device and you haven't set up a memorable answer, you'll need to give us a call.

If you are using your Mobile Banking PIN to log on to the HSBC HK App instead, please refer to our step-by-step-guide.

Mobile Security Key is a digital version of your physical Security Device that is stored safely in your HSBC HK App. Just like a Security Device, it provides an extra layer of protection for your accounts and transactions. It can be used to generate unique one-time security codes that you can use to log on to mobile and online banking, and access a full range of banking services.

You can also enable biometric authentication with Mobile Security Key. That way, you can log on to the HSBC HK App or generate a security code to log on to online banking more quickly and easily.

Mobile Security Key is designed to work with the HSBC HK App on supported operating systems and devices. It will replace your Security Device so you don't need to carry additional devices with you to access our full range of online banking services.

You can also enjoy more security as Mobile Security Key can only be used on your chosen device.

If you are using Mobile Security Key password 

No, your Mobile Security Key can only be registered to one device at a time. If you'd like to switch your Mobile Security Key onto another device, please follow our step-by-step guide.

If you are using Mobile Banking PIN 

Yes, with enhanced security features, you can now activate Mobile Security Key on up to 2 devices and enjoy the same banking features on all devices. Please refer to our step-by-step-guide.

This is to prevent anyone else from generating a security code using your device.

It will also serve as an alternative way to log on when you can't use biometric authentication (e.g. when you're wearing a mask or gloves).

If you are using a Mobile Security Key password 

You can select 'Forgotten Mobile Security Key password?' on the log on page, then reset your password by answering your security questions and using a one-time passcode.

You'll need to have a valid and up-to-date mobile number and email address in our records in order to reset this.

If you are using a Mobile Banking PIN 

You can select 'Forgot your PIN?' on the log on page, and follow the on-screen instructions. Please refer to our step-by-step-guide.

Yes, you can change it any time on the HSBC HK App.

If you are using a Mobile Security Key password to log on, please log on, go to 'Profile', > 'Security' > 'Change password', > 'Mobile Security Key' > ‘Change password’.

If you are using a Mobile Banking PIN, please log on, go to 'Profile', > 'Security' > 'Manage security' > 'Change PIN'.

Yes, you need to use your Mobile Security Key to log on to the HSBC HK App.

Although you won't need your username and memorable answer to log on to the HSBC HK App with a Mobile Security Key, you may still need these credentials to log on to HSBC Online Banking.

Simply follow these steps, which are also shown on the HSBC Online Banking log on page. 

1. Open the HSBC HK App on your device with Mobile Security Key activated.
2. Select 'Generate Security code' from the bottom of the screen.
3. Choose 'Log on'.
4. Type in your Mobile Security Key password / Mobile Banking PIN. Alternatively, you can use biometric authentication to do this if you've enabled it.
5. Enter the security code in the field on the HSBC Online Banking log on page.

No, your Mobile Security Key is linked to your personal accounts once activated so only you can access your accounts on your Mobile Security Key-activated device. No one else can log on to their account with that device.

You can only have either a Security Device or a Mobile Security Key. You can own and activate only one at a time so as to keep your accounts secure.

We recommend choosing a Mobile Security Key so you won't need to carry an additional Security Device with you. It offers a more convenient way to access our full range of mobile and online banking services.

Call us so we can suspend your online banking account immediately and prevent anyone else from accessing your accounts.

If you've changed your SIM card, you don't need to do anything. Mobile Security Key is tied to your device, not your SIM card or mobile number.

If you've changed your mobile number, please update your contact details via HSBC Online Banking. You'll need your Security Device or Mobile Security Key to do this. Simply log on, then go to 'Change Personal Information and Address'.

Yes, as long as you're able to receive text messages for the number in the country/region you're in. That's because we'll send an activation code to that number once you've successfully registered it in our records.

Yes, you can. The HSBC HK App follows accessibility standards so visually impaired customers can also activate and use Mobile Security Key. But if you're unsure, you can still use your Security Device which is designed for visually impaired customers.

No, your Mobile Security Key is tied to your personal device. We highly recommend that you activate your Mobile Security Key on the device you use regularly.

Once you've activated Mobile Security Key on a device, your Mobile Security Key will be linked to your personal accounts. Only you can access your accounts using that Mobile Security Key-activated device. No one else will be able to log on to their account with your Mobile Security Key-activated device.

If biometric authentication is not available on that device, you'll need to use other ways to log on, such as with your Mobile Security Key password / Mobile Banking PIN.

When you enable Touch ID in the HSBC HK App, any fingerprint stored on your device can be used to log on to the HSBC HK App. We recommend enabling Touch ID if your fingerprints are the only set stored on your device. You can always add or remove fingerprints in 'Settings' on your device.

Your fingerprints will not be stored in the HSBC HK App or anywhere within HSBC records.

Touch ID is an easy alternative to entering your Mobile Security Key password / Mobile Banking PIN on an iOS device. You can log on and authorise transactions in the HSBC HK App with just your fingerprint.

You can either enable Touch ID when you next log on after activating Mobile Security Key, or do it later with your Mobile Security Key password / Mobile Banking PIN by going to 'Profile' and selecting 'Security' (then select 'Manage security'*).

*Only applicable if you're using a Mobile Banking PIN.

Touch ID is available on supported iOS and iPadOS devices. You'll need to activate your Mobile Security Key in order to use Touch ID for the HSBC HK App.

If you're using an Android™ device, please refer to the 'Fingerprint ID' section.

You can only log on to the HSBC HK App using Touch ID on your Mobile Security Key-activated device. Only fingerprints stored on your device can be used to log on.

Your fingerprints won't be stored in the HSBC HK App or kept in HSBC records. You can go to 'Profile', choose 'Security' (then select 'Manage security'*) and use your Mobile Security Key to enable or disable Touch ID any time.

*Only applicable if you're using a Mobile Banking PIN.

If you change the fingerprints stored on your device, change or reset your Mobile Security Key password / Mobile Banking PIN, you'll need to confirm your fingerprint again when you next log on to the HSBC HK App.

You can disable Touch ID in by going to 'Profile' and choosing 'Security' (then select 'Manage security'*) after logging on to the HSBC HK App.

*Only applicable if you're using a Mobile Banking PIN.

Yes, your Mobile Security Key password / Mobile Banking PIN is always available. You can switch between using Touch ID and your Mobile Security Key password / Mobile Banking PIN.

Call us so we can suspend your online banking immediately and prevent anyone else from accessing your accounts.

To disable Touch ID, log on to the HSBC HK App, go to 'Profile' > 'Security' (then select 'Manage security'*).

*Only applicable if you're using a Mobile Banking PIN.

Face ID lets you log on and authorise transactions on the HSBC HK App in a simple, secure and quick way using the facial map stored on your iOS or iPadOS device. It's an easy alternative to entering your Mobile Security Key password / Mobile Banking PIN.

You can enable Face ID when you next log on after setting up your Mobile Security Key, or do it later with your Mobile Security Key password / Mobile Banking PIN by going to 'Profile' and selecting 'Security' (then select 'Manage security'*).

*Only applicable if you're using a Mobile Banking PIN.

Face ID is available on supported iOS and iPadOS devices. If you have the latest HSBC HK App on a Mobile Security Key-activated device, you can enable Face ID so you can log on and authorise transactions with a smile.

Please note that the probability of a false match using Face ID can depend on circumstances like how much your twin or sibling looks like you, and if you've disabled the 'Require Attention for Face ID' function on your device.

Please read the Terms and Conditions carefully so you know what the risks and consequences are before you enable Face ID.

Yes. You can still switch the Mobile Security Key to your new iPhone and use the app. Please use your Mobile Security Key password / Mobile Banking PIN to log on and confirm transactions.

You can only log on to the HSBC HK App using Face ID on your Mobile Security Key-activated device. Only the facial map stored on your device can be used to log on.

Your facial map won't be stored in the HSBC HK App or kept in HSBC records. You can go to 'Profile', select 'Security' (then select 'Manage security'*) and use your Mobile Security Key to enable or disable Face ID any time.

Please note that the probability of a false match using Face ID can depend on circumstances like how much your twin or sibling looks like you, and if you've disabled the 'Require attention for Face ID' function on your device.

Please read the Terms and Conditions carefully so you know what the risks and consequences are, before you enable Face ID.

If you're concerned, you can enable 'Require Attention for Face ID' on your device, or use your Mobile Security Key password / Mobile Banking PIN to log on instead.

*Only applicable if you're using Mobile Banking PIN.

If you change the Face ID settings on your device, change or reset your Mobile Security Key password / Mobile Banking PIN, you'll need to confirm your facial map again when you next log on to the HSBC HK App.

Yes, your Mobile Security Key password / Mobile Banking PIN is always available, and you can switch between using Face ID and your Mobile Security Key password / Mobile Banking PIN.

To disable Face ID, log on to the HSBC HK App, go to 'Profile' > 'Security' (then select 'Manage security'*).

*Only applicable if you're using Mobile Banking PIN.

Call us so we can suspend your online banking immediately and prevent anyone else from accessing your accounts.

The facial map stored on your device will be used in the HSBC HK App. It will not be stored in the the HSBC HK App or within HSBC records.

Yes, you can. To enable it, you'll first need to go to your device settings and find 'Face ID & Passcode'. Choose 'Other Apps' and turn on Face ID access for the HSBC HK App.

Next, log on to the HSBC HK App. Go to 'Settings' 'Profile', choose 'Security' (then select 'Manage security'*) and enable Face ID.

*Only applicable if you're using Mobile Banking PIN.

Fingerprint ID is a easy alternative to entering your Mobile Security Key password / Mobile Banking PIN if you're on an Android™ device. You can log on and authorise transactions in the HSBC HK App with just your fingerprint.

You can either enable Fingerprint ID when you next log on after activating Mobile Security Key, or do it later with your Mobile Security Key password / Mobile Banking PIN by going to 'Profile' and selecting 'Security' (then select 'Manage security'*).

*Only applicable if you're using a Mobile Banking PIN.

Fingerprint ID is currently available only on compatible Android™ devices and only when you've activated your Mobile Security Key on it.

You can check if yours is on our list of supported Android™ devices here. We're working hard to support more Android ™ devices so long as they meet our requirements in protecting you from security risks.

If you're using an Android™ device, please refer to the 'Fingerprint ID' section.

We only support Fingerprint ID on Android™ devices that meet our security requirements. This protects your personal and financial information.

You can only log on to the HSBC HK App using Fingerprint ID on your Mobile Security Key-activated device. Only fingerprints stored on your device can be used to log on.

Your fingerprints won't be stored in the HSBC HK App or kept in HSBC records. You can go to 'Profile', select 'Security' (then select 'Manage security'*) and use your Mobile Security Key to enable or disable Fingerprint ID any time.

*Only applicable if you're using a Mobile Banking PIN.

If you change the fingerprints stored on your device, change or reset your Mobile Security Key password / Mobile Banking PIN, you'll need to confirm your fingerprint again when you next log on to the HSBC HK App.

You can disable Fingerprint ID in by going to 'Profile' and choosing 'Security' (then select 'Manage security'*) after logging on to the HSBC HK App.

*Only applicable if you're using a Mobile Banking PIN.

Yes, your Mobile Security Key password / Mobile Banking PIN is always available. You can switch between using Touch ID and your Mobile Security Key password / Mobile Banking PIN.

When you enable Touch ID in the HSBC HK App, any fingerprint stored on your device can be used to log on to the HSBC HK App. We recommend enabling Touch ID if your fingerprints are the only set stored on your device. You can always add or remove fingerprints in 'Settings' on your device.

Your fingerprints will not be stored in the HSBC HK App or anywhere within HSBC records.

We highly recommend that you close the HSBC HK Mobile Banking app properly by going to 'Profile' and tapping 'Log off' at the bottom of the screen.

If you've installed and enabled a blue light filter app on your device, you won't be able to access the HSBC HK Mobile Banking app. That's because such apps interfere with our security measures which are designed to protect your banking information.

Please disable the blue light filter app on your device to access the HSBC HK Mobile Banking app.

You won't be able to use our app on a jailbroken / rooted device as it's less secure against fraudulent transactions.

If you want to use mobile banking, please call us on (852) 2233 3000. We can send you a Security Device or remove your Mobile Security Key from the jailbroken / rooted device for you. You can then activate your Mobile Security Key again on a device that's not jailbroken / rooted.

In the meantime, if you've enabled logging on with dual passwords, you can log on with a different device, use online banking or other ways to bank.

• Don't store your username and password on your devices.
• Install the latest anti-virus and anti-spyware software on your devices, and update them regularly.
• Avoid sharing your devices with others. Use only your own devices to log on.
• Don't leave your devices unattended after logging on to online or mobile banking. Always log off properly when your'e done.
• Wipe the data on your old devices before donating, reselling or recycling them.
• Review your transaction history in online banking if you lose a device. Call us on 2233 3000 to report the loss and any suspicious transactions. You should also enable wiping access remotely.
• Put an automatic lock on your phone so it requires a password/passcode to prevent unauthorised access to your device.
• Use only trusted Wi-Fi networks or service providers, and enable security protection such as Wi-Fi Protected Access (WPA) if you can.
• Disable Bluetooth if you're not using it, or set your device to non-discoverable mode.
• Use the original default browser on the device rather than browsers downloaded from other sources.
• Don't use a jailbroken / rooted device to log on to your banking as it may have security loopholes.
• Don't install apps or keyboards from sources you can't trust on your device. Make sure you understand the permissions you're allowing the app before installing it.
• Install updates and patches for your device as soon as you can, including any app and operating system upgrades/updates. If you can, enable data encryption on your device.
• Always enter www.hsbc.com.hk directly into the browser or use the HSBC HK Mobile Banking app downloaded from official app stores to avoid fraudulent websites and apps.
• Look for our Extended Validation SSL Certificate (EV SSL Certificate). On a Safari browser, this appears as a padlock next to our bank name at the top of the page. Note: this may be hidden on some screens and will show up only when you're scrolling down the page.
• Don't enable any blue light filter apps to run when you're using the HSBC HK Mobile Banking app as they may interfere with our security measures which are designed to protect your banking information.
• Don't mirror your screen so that other people can see it too.

If you saved your changes after the cut-off time, your request will be processed on the next business day. Your changes will then be reflected in the HSBC HK Mobile Banking app.

A push notification is an alert you may receive on your device from the HSBC HK Mobile Banking app if you've enabled your Mobile Security Key.

For your account eStatement/eAdvice, only the first 6 digits of your account number will be shown.

For FPS payments, only the last name and initials of the payer and the first 6 digits of your account number will be shown.

You can opt in or out of receiving push notifications at any time by changing your communication preferences on the HSBC HK app.

1. Log on to the app.
2. Select your Profile icon on the top right corner of the 'Home' page.
3. Find 'Settings and preferences' and select 'Communication preferences'.
4. Choose 'Notification preferences'.
5. Switch on/off "send me notification".
   
   You can also go to 'Notification preferences' through your message history. Simply click on the 3 dots next to an existing message, then select "change my preference", and you'd be brought to Notification preferences page where you can switch on/off "send me notification". 

Enable push notifications on your new device as soon as possible. Once you've done that, we'll send notifications to that device only.

Don't worry, sensitive information such as your account number and name are masked in push notifications for your security.

Please check if you've activated your Mobile Security Key - you'll need it to enable push notifications.

You may also be using a device or operating system that we don't currently support. For more information, please visit the Mobile Security Key page.

We send push notifications to the device on which you activated your Mobile Security Key only, for security reasons.

Yes, you'll receive push notifications for free.

Yes, you can do this by changing the language selection for your HSBC HK app.

Please note, we won't be able to change the language for any push notifications we've already sent.

The following push notifications are active for customers who opt-in to push notifications:

1. your banking or credit card e-statement is ready
2. you’ve paid your credit card
3. your credit card bill is due
4. you receive a payment via FPS
5. a credit card transaction is rejected
6. We detect a possible fraudulent transaction on your credit card
7. You've made a transfer to your joint account.
    

If you've joined the HSBC Life Well+ programme, you'll also get notifications when:

1. your Apple Watch is successfully delivered
2. HSBC Life Well+ is about to start in 2 days
3. you haven't logged on the HSBC HK app for 5 days to synchronize your steps
4. to remind you to synchronize your steps 
5. you haven't synced your Fitness Fun progress
   
6. you've levelled up
   
7. you haven't logged on to the Well+ programme in the past month
    

More notifications will be introduced over time to help you keep track of your accounts.

There might be a couple of reasons for this.

1. You might have prevented the HSBC HK app from sending you any notifications. To allow notifications from the app, log on, then click the bell icon on the right corner of the 'Home' page. If there's a banner that takes you to device settings, then you need to follow the link and enable notifications in your device settings.
2. There might be occasionally be delays or delivery failures for notifications. This could be due to network connectivity issues or the data and battery optimization settings on your device.
3. If you’re on an Android device, Google services may be limited in some countries and territories so your device may not be able to receive push notifications  in those areas.

However, you can usually find your notifications in your notification history as well as a copy over email, too.

Once you select 'send me notifications', we'll send you a notification instead of an SMS when your credit card bill is due or you've paid your card.

Once you've logged on to the HSBC HK app, you can access your push notifications by tapping the bell icon on the top right corner of the 'Home' page.

Yes, you can.

To delete the push notification from the notification center, please follow the steps below:

• click the 3 dots at the end of the message that you wish to delete. Then you'll see an action menu on the bottom of the page
• select 'Delete' from the action menu.

If the message has been deleted successfully, it will be disappeared from the notification center.

The HSBC HK Mobile Banking app lets you open your account in less than 15 minutes. There is no need to go to the branch and submit your ID card or any other documents. As soon as you're done with Personal Internet Banking registration, you'll be able to access your account using the app or online banking.

Yes, if you meet ALL the following criteria:

1. Permanent Hong Kong resident
2. Residing in Hong Kong
3. Age 18 - 65
4. Do not hold any of the following:
   1. HSBC banking or Time Deposit Accounts
   2. HSBC Investment Accounts (e.g. account suffix 381 or 383)
   3. HSBC credit cards (including supplementary credit cards)

Not right now, but you can do it by logging on to HSBC Online Banking or by calling our customer service hotline at (852) 2233 3722 from 9am to 8pm Monday to Friday, 9am to 5pm on Saturday. You can also visit one of our branches to find out more about your account upgrade with our staff.

Yes. As long as you don't currently have any accounts or credit cards with us and you meet the other requirements, you can use the HSBC Mobile Banking app to open your account.

First you need to download the latest version of the HSBC HK Mobile Banking app. Have your HKID ready to start the process, and be ready to take a selfie as the final step. If you are US resident, we will ask you to provide further documentation and our staff will contact you for next step.

You can open a Premier or HSBC One Account. Please note that you can't use the service to open an investment account or apply for a credit card or cheque book, but you can do these things at our branches, or using online banking, or at an ATM. For investment account opening, please bring along your address proof issued within past 3 months.

EN - Yes. You'll receive your ATM card in the mail after 4-6 working days (Monday to Friday, except Saturday, Sunday and Public Holiday). You'll get a separate mail with your ATM pin to activate your card.

You'll need to wait until you receive your ATM PIN, and use that to register for Personal Internet Banking.

Please visit one of our branches to open your investment account. You'll need to bring along address proof issued within the past 3 months.

You'll see a confirmation message when you finish the account opening process. In addition, we'll send a welcome SMS to your registered mobile number, followed by a welcome email to your registered email address within 2 working days (Monday to Friday, except Saturday, Sunday and Public Holiday).

Please wait patiently, our staff will contact you with 2 working days (Monday to Friday, except Saturday, Sunday and Public Holiday) to help you with the application. We might need you to provide some supporting documents or answer some follow-up questions.

First, please make sure you have entered the correct mobile phone number. If the number is correct, request another code. Please note, we will send a maximum of 3 SMS codes to the same mobile number. After that, you'll need to wait 120 minutes to try again.

If you closed the window before you received your account number, you'll need to start a new application. If you closed the window after receiving your account number, you'll need to wait for your ATM card and PIN to arrive in the mail.

There is no minimum account balance for HSBC One Account. For HSBC Premier, your Total Relationship Balance must be at least HKD1,000,000, or a monthly service fee will be charged.

Yes integrated account supports HKD savings and current accounts, and 11 major foreign currency savings accounts, including RMB.

If you saw an account number after the final step, it means your account has been opened successfully. You will receive your ATM card soon.

If you didn't see an account number, please wait 2 working days (Monday to Friday, except Saturday, Sunday and Public Holiday) for our staff to contact you for more support.

As soon as you open your account and register for Personal Internet Banking, you can start depositing money. However, please note that it will be 2 working days (Monday to Friday, except Saturday, Sunday and Public Holiday) before you can withdraw money from your new account.

Yes. Data security is our top priority. We strive at all times to ensure that your personal data is protected against unauthorised or accidental access, processing or erasure. We maintain this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your personal data.

Your signature is required before you can order a chequebook. Please visit one of our branches to submit your signature in person.

Your selfie and HKID card copy will be transferred to TransUnion Limited where it will be held for 7 days and then deleted.

Mobile Cash Withdrawal allows you to use your HSBC HK Mobile Banking app to enter your cash withdrawal instructions in just a few steps. Then you can simply scan a QR code generated on any local HSBC or Hang Seng ATM to get cash.

You need to have the HSBC HK Mobile Banking app with Mobile Security Key activated and hold an eligible HSBC account. 

You don't need to use your HSBC card for Mobile Cash Withdrawal. Simply activate your Mobile Security Key and use the HSBC HK Mobile Banking app to withdraw cash from any of the following accounts: 

• HSBC Integrated account
• HKD Current account
• HKD Savings account
• HKD Statement Savings account
• Cash Card account
• Super Ease account
• University Student account     

The most you can withdraw daily is HKD10,000, which is the small-value payment limit. You can set up any limit of your choice below this amount.

If you need to withdraw more than HKD10,000 or use other services that are subject to your small-value payment limit, you can use your HSBC card at the ATM or visit any of our branches. The maximum daily amount you can withdraw per card is up to HKD80,000. 

If you want to adjust your small-value payment limit, follow these steps: 

1. Select your HSBC HK Mobile Banking profile, at the top right of the account overview page
2. Select 'Pay and transfer'
3. Select 'small-value payment limit' and make your adjustments

You can withdraw cash without using your card by following these steps:

1. Log on to the HSBC HK Mobile Banking app
2. Go to 'Pay and Transfer', or stay on 'Home' and scroll down to 'Explore products and services', then select 'Mobile Cash Withdrawal'
3. Accept the Terms & Conditions (only if you are using Mobile Cash Withdrawal for the first time)
4. Choose the account you want to withdraw from, enter the amount and select 'continue'
5. Press the 'Mobile Cash Withdrawal' button on the ATM to generate a QR code
6. Use the HSBC HK Mobile Banking app to scan the QR code on the ATM screen
7. Follow the steps on the ATM screen to collect your cash at the ATM

You can use Mobile Cash Withdrawal to withdraw up to your small-value payment limit, which is capped at HKD10,000 and shared by small-value transfers such as FPS and non-registered payee transfers. 

To set up or amend your small-value payment limit, you can follow these instructions:

1. Select your HSBC HK Mobile Banking profile, at the top right of the account overview page
2. Select 'Pay and transfer'
3. Select 'small-value payment limit' and make your adjustments

You can use Mobile Cash Withdrawal at any HSBC and Hang Seng ATMs or multi-function machines (MFMs) in Hong Kong. 

If you're an HSBC customer, you won't be charged if you use Mobile Cash Withdrawal at an HSBC or Hang Seng ATM, or at a multi-function machine (MFM).

But if you're not an HSBC customer, such withdrawals will be processed via the UnionPay ATM network. Please check with your bank about any service charges that may apply.

Currently, the Mobile Cash Withdrawal feature supports withdrawals made at HSBC and Hang Seng ATMs only.