What is a standing instruction?
When you make a standing instruction, you authorise the Bank to transfer funds on your behalf to another account, or to make a specific payment to a third party on a specified day at regular intervals.
What are the benefits of making a standing instruction?
With a standing instruction you don't need to make repeated individual payments yourself.
What is the difference between an autoPay instruction and a standing instruction?
autoPay allows you to make payment regularly from an HSBC account to someone else.
It is most commonly used for bill payments/regular payments.
A standing instruction allows you to transfer funds for a fixed amount at regular intervals to other banks’ account.
Can I make fund transfers to anyone I choose?
Yes, as long as you know the full bank account details of the person or company you want to send money to. You can transfer funds to HSBC accounts and to accounts held with other banks, both in Hong Kong and overseas. There are some restrictions on renminbi transfers to China however - find out about Renminbi Services.
There are two fund transfer options available to you. To transfer larger amounts on a regular basis, register the destination account and use the registered transfer service. For smaller ad hoc transfers, use our non-registered service.
Can I make fund transfers in foreign currency?
Yes. You can make foreign currency transfers to or from a foreign currency account. To make a transfer either in a foreign currency or to a foreign currency account in Hong Kong, simply select the service you require from the options listed on the Transfers – Hong Kong page and choose your required currency.
When transferring money to an overseas account, you can select the currency you wish to transfer funds in using the currency menu displayed on the transfer instructions page.
When can I make changes to a forward-dated transfer instruction?
(Applicable to old version of Internet Banking) You can make changes anytime before the transfer is processed.
(Applicable to new version of Internet Banking) You only can delete forward-dated transfer instruction and place a new one.
How do I modify or delete a scheduled fund transfer?
(Applicable to old version of Internet Banking) To change a forward-dated transfer instruction, click Modify. Delete a forward-dated instruction with the Delete button.
(Applicable to new version of Internet Banking) You cannot modify scheduled fund transfer, please click “Delete payment” in your instruction at “Manage future payment” page under “Move Money” to delete existing instruction and then place a new one.
What are the cut-off times for global payments via telegraphic transfer on HSBC Online Banking and HSBC HK Mobile Banking App?
Transfer instructions are processed between 8.15am and 5.55pm, Monday to Friday, and 8.15am to 11.55am on Saturday, excluding Hong Kong public holidays.
You can send transfer instructions whenever you like but requests received outside the times listed above are processed on the next business day.
Applications for same day value are subject to cut-off times related to the time zone of the destination and/or the requirements of the settlement banks. This means that your account may be debited before the value day. We are not liable for any interest expense or loss incurred as a result.
What is the cut-off time for outward telegraphic transfer in Renminbi?
We process outward telegraphic transfer instructions in Renminbi from 8.15am to 4.00pm, Monday to Friday (excluding Hong Kong public holidays).
You can send us transfer instructions whenever you like but requests received outside these times are processed on the next business day.
Processing of outward telegraphic transfer instructions in Renminbi is subject to the schedule of the Renminbi clearing bank. For example, they will not process payments during holidays in mainland China, such as Labour Day and National Day.
Do I need to pay a fee when making a transfer to an overseas account?
A local service charge will be applied to all global payments via outward telegraphic transfer. This fee is waived for HSBC Jade and HSBC Premier customers doing transfers via HSBC Online Banking and HSBC HK Mobile Banking App to their own HSBC accounts overseas (including joint accounts).
If you request for any overseas handling charges to be paid by yourself rather than by the payee, an overseas service charge will be deducted from your account separately at a later date, once the charge has been charged back by the overseas banks. This can include charges levied by the payee's bank and any other banks used to send the transfer.
We'll tell the overseas banks how you prefer to pay overseas charges. The final charge settlement will be subject to the practice adopted by the overseas banks.
See the latest Fees & Charges
Are there any limits on fund transfers?
If you've already registered the destination account with us, the daily limit is HKD3,000,000 per account. For more information, go to My Details and select View and Maintain Registered Transfer Accounts.
For transfer to non-registered account, the maximum daily transfer limit is HKD400,000. This limit is shared by Phonebanking, Internet Banking, local ATM and overseas ATM. The maximum sub-limit for Phonebanking, local ATM and overseas ATM are HKD50,000 respectively, and HKD400,000 for HSBC Internet Banking.
Note: If you submit more than one transfer request in the same day, the available transfer limit will be your daily transfer limit less the amount of the transfer that you have already requested/made.
How can I change my daily transfer limits?
You can change your limit anytime through HSBC Online Banking. Simply find 'My Banking' menu and select 'Daily payment and transfer limits'.
For security reasons, you'll need to handle limit increase requests in person at an HSBC branch or by using your Mobile Security Key/Security Device through HSBC Online Banking.
To keep your money secure, if you don't make any payments or transfer for a certain number of months, we'll reset your payment limits to zero. You can raise these limits by visiting a branch or by using your Mobile Security Key/Security Device through HSBC Online Banking.