We're here to help you manage your finances with our digital banking services on HSBC Mobile apps. You can now bank from home with ease and peace of mind. Questions about how the coronavirus is affecting your finances or our services? We're here to help.
Stay up to date with our services, changes to terms and conditions and other important updates.
Changes to how you log on to HSBC Online and Mobile Banking
From late March 2022 onwards, there will be enhancements to the way you log on to HSBC Online and Mobile Banking by batches. Please consider activating Mobile Security Key on the HSBC HK App and ensure your contact details are up to date. Learn more
If you'd like to link your HSBC Hong Kong account to your other HSBC accounts in other countries and regions via Global View, simply enter your Personal Internet Banking username followed by a security code generated from your Mobile Security Key or physical Security Device.
Effective from 2022
Due to the annual vehicle inspection of the Mobile Branch, the service of Mobile Branch stationed respectively at Wing Cheong Estate (near Wing Chun House) and Tai Hang Tung Estate (near Tung Yi House) will be suspended from 25 July to 26 July 2022. Please click here for details.
From 31 December 2022, the HSBC US Dollar Passbook Savings Account and HSBC CombiNations Passbook Savings Account will be discontinued. Any remaining balance will be transferred to a self-name sole Integrated Account (if applicable) or can be collected by customers at any of our branches in Hong Kong.
From 24 September 2022, the Wayfoong Passbook Gold Account will be discontinued. Customers may collect the remaining balance by presenting their passbook at any of our branches in Hong Kong.
With immediate effect, we will no longer provide Time Deposits service via Standing Instruction. You can continue to place a time deposit with maturity instruction.
Effective 31st July 2022, the HSBC HK WeChat Official Account will stop providing HSBC HK WeChat Binding and account balance checking is no longer available via the HSBC HK WeChat Official Account. The HSBC HK WeChat Mini Program will also no longer be available to provide services such as branch locator.
You can continue to access digital banking services and enjoy an enhanced banking experience with more comprehensive services 24/7 via the HSBC HK Mobile Banking App or HSBC Online Banking.
For any questions, 'Chat with us' to get help immediately.
From June 2022, you'll be able to access more advices such as credit facility confirmations and structured deposits via the HSBC HK App and HSBC Online Banking. View details.
Due to a redecoration project will be carried out for 4 months near Ching Pak House in Cheung Ching Estate, the service of Mobile Branch at the aforesaid location will be suspended from 7 June 2022 to 27 September 2022 (every Tuesday). Please click here for details.
Due to the annual vehicle inspection of the Mobile Branch, the service of Mobile Branch stationed respectively at Mei Tung Estate, Lam Tin Estate and Lei Yue Mun Estate will be suspended from 11 May to 13 May 2022. Please click here for details.
According to an update from Hongkong Post, local postal services may be interrupted because of the COVID-19 situation while some mail services to certain overseas destinations may experience suspension/delay due to logistics disruption. Delivery of correspondences such as banking/investment/credit card account statements and related mails (including transaction advice/notification, cheque books, returned cheques, credit/debit cards etc.) might be impacted. To access your statements and advices anytime and anywhere, please register for the eStatement and eAdvice Service via HSBC Online Banking or the HSBC HK App. You can also submit your corporate action instruction through Personal Internet Banking to avoid delay in mail delivery. For any enquiries, please contact us via our chat feature on our website, HSBC Online Banking, and the HSBC HK App as well as through phone banking or visit an HSBC branch.
Starting from 6 May 2022, the ATM withdrawal limit of cash advance from credit cards will be lifted from HKD10,000 to HKD20,000 per day or up to your available credit limit, whichever lower, letting you enjoy instant cash relief with HSBC card anytime, anywhere.
From April 2022, you'll be able to access your Mortgage Annual Interest Statement via the HSBC HK Mobile Banking app and HSBC Online Banking.
Summary of changes:
1. Live Chat and Chat With Us will be generally described as "Chat Services"; 2. We have added further explanation that the chatbot used in Chat Services is an automated virtual assistant powered by big data analytics and artificial intelligence technology. The chatbot provides you support on enquiries, has limited service scope and will not provide you with any advice, solicitation or recommendation. The accuracy, relevance, adequacy and quality of the interaction may vary while such technology is constantly evolving; 3. We may ask you for your personal data (including your location) to respond to your enquiries and we will only perform masking of personal identification number on our chat services; 4. You are responsible for the security of your electronic devices, logon credentials and the confidentiality of your information; 5. For quality and verification purposes, we will retain a record of all communications with you. We may analyse the records, including processing of big data analytics and artificial intelligence to improve the chatbot accuracy and performance, for the purpose of providing banking services.
The following terms for Live Chat and Chat With Us will be aligned:
[21 March 2022] Issued by The Hongkong and Shanghai Banking Corporation Limited
From early March 2022, the maximum daily limit for "Other Merchants" bill payments will be adjusted to HKD250,000. The maximum daily sub-limits for each merchant category are different and you may edit the bill payment limit via HSBC Online Banking.
From 27 February 2022, you'll be able to access UT Corporate Action notices via the HSBC HK Mobile Banking app and HSBC Online Banking.
Effective from 1 March 2022, we will no longer issue Demand Drafts in UAE dirham (AED) and Kuwaiti dinar (KWD) drawn in the United Arab Emirates (UAE) and Kuwait respectively. Please use HSBC Global Transfers (available for HSBC Jade, HSBC Premier and HSBC One customers transferring AED to the UAE) or Telegraphic Transfer for global payments instead. For details, please refer to the Notice of Change.
HSBC HK customers using UnionPay International (UPI) ATM cards at HSBC Canada ATM network will be temporarily impacted due to our service upgrade starting from today up to and including 3 March 2022 (tentatively). An 'Out of Service' error message will be displayed when customers use their UPI ATM cards at HSBC Canada ATMs during the affected period. Customers may use other cards with Cirrus, Plus or Amex or visit any Canada HSBC branch for emergency encashment. Alternatively, customers may use their UPI ATM card in the UPI ATM network, and locations can be found by searching 'Canada' on UnionPay International's ATM locator page. Customers can also contact our service hotline or via chat service on the HSBC website and HSBC Online Banking for immediate assistance.
From 1 January 2022, the Financial Reporting Council will collect transaction levies for both buy and sell orders of applicable Hong Kong securities, which are calculated at 0.00015% per transaction.
Effective from 2021
Due to the annual vehicle inspection of the Mobile Branch, the service of Mobile Branch stationed respectively at Kwai Luen Estate (near Luen Yan House) and Cheung Ching Estate (near Ching Pak House) will be suspended on 13 & 14 December 2021. Please click here for details.
From 31 Oct 2021 6:00 HKT, you'll be able to set up your own ATM Personal Identification Number (PIN) once you've activated your new credit or debit card using the following Interactive Voice Response (IVR) hotlines.
Credit cards: (852) 3163 0688
Debit cards: (852) 3163 0633
Please ensure your mobile phone details are up to date before calling. You can then activate your card and set up your ATM PIN to suit you.
You can use the IVR hotline to set up your PIN on all ATM-enabled cards using your CVV at the back of your personal credit card, HSBC Jade Mastercard® Debit Card or HSBC Mastercard® Debit Card.
From September onwards, HSBC Online Banking will take on a different look and feel. This includes your eStatement and eAdvice. The new interface will be rolled out in phases to customers.
In response to the business arrangement in our overseas branches/offices, please be informed that with effective from (i) 6 Sep 2021 & (ii) 1 Oct 2021, we will no longer issue demand drafts in (i) Fijian dollar (FJD) drawn in Fiji & (ii) Australian dollar (AUD), Macau pataca (MOP) and Singapore dollar (SGD) drawn in Australia, Macau SAR and Singapore. Please use HSBC Global Transfers (available for HSBC Jade, HSBC Premier and HSBC One customers and transfer AUD/SGD to Australia/Singapore respectively only) or telegraphic transfer for international transfers instead. For details, please refer to the Notice of Change.
Changes to Online and Mobile Banking Terms (updated: 6 Jul 2021). From 23 August 2021, there will be changes to the Online and Mobile Banking Terms.
Summary of changes
1. We combined the 'Terms and Conditions for HSBC Internet Banking' and 'Terms and Conditions for HSBC HK Mobile Banking app and Mobile Security Key' into one document so that you can access them in one place. The new terms have been renamed as 'Online and Mobile Banking Terms'
2. We’ve written new terms in simpler language to make them easier to understand
3. The new terms won’t otherwise adversely affect your rights and obligations
From 1 August 2021, the rate of ad valorem stamp duty chargeable on applicable transactions of Hong Kong stock will change from 0.10% to 0.13%.
Due to the annual vehicle inspection of the Mobile Branch, the service of Mobile Branch stationed respectively at Wing Cheong Estate (near Wing Chun House) and Tai Hang Tung Estate (near Tung Yi House) will be suspended from 19 Jul to 20 Jul 2021. Please click here for details.
From July 2021 onwards, customers will receive email confirmation for incoming Faster Payment System (FPS) transactions including credit payment advice, fund transfer credit advice, payment return advice and fund transfer refund advice.
From 28 June 2021, you'll be able to get access to more advice on banking, mortgage related fire insurance, mortgage and investments1 via the HSBC HK Mobile Banking app and Online Banking.
Due to the annual vehicle inspection of the Mobile Branch, the service of Mobile Branch stationed respectively at Lam Tin Estate and Lei Yue Mun Estate will be suspended from 20 May to 21 May 2021. Please click here for details.
According to the update from Hongkong Post, some mail services to certain overseas/local destinations have been suspended/may be delayed due to country lockdown/insufficient air flight capacity/local epidemic situation. Delivery of correspondences such as banking/investment/credit card account statements and related mails (including transaction advice/notification, cheque books, returned cheques, credit/debit cards etc.) might be impacted. To access your statement and advice anytime and anywhere, please register for eStatement and eAdvice via our Personal Internet Banking (PIB). You can also submit your corporate action instruction through PIB to avoid delay in mail delivery. For any enquiries, please visit HSBC Branches or call us by phone.
Effective 1 Apr 2021, for all personal credit cards, we will only issue card with contactless payment function. The contactless payment function cannot be removed or disabled.
From 14 Mar 2021 onwards, we have sent credit card statements via email to customers who are not Personal Internet Banking users. Please click here for details.
Monthly HIBOR-based mortgage plan repayment advice (with company interest subsidy), mortgage related fire insurance notices (including pre-renewal arrangement notices, renewal notices, renewal reminders and renewal confirmations), advice for cheque purchase returns / correspondent bank charges, advice for cheque collection and unit trust contract notes.
HSBC warns against bogus communications that claim to be from HSBC
1. The Hongkong and Shanghai Banking Corporation Limited would like to alert its customers on bogus communications that claim to be from HSBC. (eg fraudulent telephone calls, voice messages, emails, SMS and communications in other formats)
2. Customers are reminded not to provide any personal information to unsolicited callers. If customers are concerned they may have disclosed their personal details to any suspicious third parties, or want to identify whether the communication is from our bank they should call the HSBC Personal Banking Hotline at 2233 3000 or report to the Police.
3. Techniques such as voice message phone calls or fraudulent SMS messages are being used to trick bank customers into calling bogus bank hotline numbers. We would like to inform customers that the Bank has no connection with these bogus communications.
4. Beware of bogus phone calls and pre-recorded voice messages claiming to be from HSBC. They lure you into believing there are irregularities in your account and request for your personal, sensitive information like passwords and credit card numbers. Stay on guard and learn how to identify a fraudulent call and related security tips.
5. Fraudulent SMS messages purportedly to be sent from a bank claimed that there were credit card transactions conducted using a customer’s credit card, and request the customer to call a bogus hotline number mentioned in the messages to check the credit card transactions. If customers find the service hotline number is suspicious, customer should verify the hotline numbers with the Bank before calling rather than just following the information provided in SMS messages.
6. HSBC has not authorised or appointed any intermediaries to conduct telesales marketing activities for promotion of unsecured personal loans such as personal loan, tax loan and credit card. If the caller claims to be from HSBC or other financial institutions inviting applications for personal loan/tax loan/credit card, this is a suspected unauthorized telesales calls.
7. If you prefer not to receive marketing information via telephone calls from HSBC, please inform us by calling 2233 3000 or mailing your request to The Hongkong and Shanghai Banking Corporation Limited, PO BOX 72677, Kowloon Central Post Office, Kowloon, Hong Kong or visiting any one of our branches. Please specify you would like to stop receiving telemarketing calls when making such request. We will arrange to have your contact phone details excluded from our marketing list without charge in 7 calendar days.
8. HSBC has further strengthened its security measures to protect customers:
After activating your Mobile Security Key, you may need to further verify your identity before you can enjoy full access to HSBC Online and Mobile Banking services. Learn more.
HSBC TO RESUME NORMAL BANKING SERVICES ACROSS MOST BRANCHES FROM 3 May
Effective Tuesday, 3 May, 2022, most branches (except those listed below) will resume normal operation and service hours. Details of each outlet are available here.
Branches closed temporarily until further notice
Hong Kong Island and Outlying Islands
Hong Kong International Airport Premier Centre
Customers are advised to take advantage of HSBC’s mobile banking, internet banking, phone banking or self-service banking terminals for the Bank’s full range of services 24/7. For more enquiries, please contact us via these channels.
HSBC Jade and HSBC Premier customers can still access our wealth planning services from the comforts of home. Please contact your HSBC Jade Director or HSBC Premier Relationship Manager for a Zoom meeting to learn more. You may also reach out to us anytime via "Chat with Relationship Manager and Team" on the HSBC HK App.
Your Health Matters
To better protect customers and visitors to our branch, we will check your body temperature when entering this facility. You are kindly requested to put on a surgical mask. Please also observe good personal hygiene habits. Hand sanitiser is available in the branch for your use, if needed. If your temperature is at 37.5 degree Celsius or above, we ask that you visit our branch on another day and seek appropriate medical care. To comply with the social distancing guidelines issued by the Hong Kong SAR Government, special measures have also been imposed in our branches to promote a safe distance from each other. In keeping with the latest public health directives, customers, who are observing government compulsory quarantine, are advised to use the Bank's internet banking, mobile banking and phone banking instead of counter service.
Additionally, we will comply with the social distancing guidelines issued by the Hong Kong SAR Government through adjusting the queuing arrangement in our Express Banking. You are kindly requested to put on a surgical mask and observe good personal hygiene habits. Please keep a safe distance from others when queuing for the self-service machine. Our internet banking, mobile banking and phone banking services are also available 24/7.
Stay healthy and thank you for your cooperation!
Before confirming a transfer or deposit of funds to a third party in Hong Kong, please verify the account number / mobile number / email address / FPS Identifier and partially-masked name (if available) of your payee carefully. In case any funds are deposited to a wrong account by mistake, please contact us for assistance as soon as possible. We will help you contact the payee to return the funds provided that all the necessary information is received by us. If the payee refuses to do so, you may consider reporting the case to the Police or seek independent legal advice to recover the funds, if necessary. On the other hand, if you have received any funds from an unknown source, please report the matter to us immediately.
To provide better banking services, we will directly conduct or commission an independent research company to conduct a customer survey via phone, email or SMS collect your valuable feedback. Information collected in the survey will be kept confidential by us and will only be used in the improvement of service quality.