About the service
Hong Kong has one of the world’s longest life expectancies. Over 30% of our population is aged over 65.
The banking sector has an important role to play in delivering services that cater to elderly customer needs and help them and their families prepare for their financial future.
HSBC is committed to caring for the elderly by promoting ‘age-friendliness’. We have a range of tailored products, services and brochures to ensure that customers of all ages are able to access our banking services, stay vigilant about financial crime and be aware of the legal options available to support them in the years ahead.
Our Age-friendly Banking brochures
To help you bank with confidence and plan for a secure financial future, we've got three handy guides to age-friendly banking.
Banking with us simpler and faster
HSBC HK Mobile Banking app
Personal Internet Banking
We also have Community Care Ambassadors and Smart Seniors stationed in every HSBC branch. They are trained in providing support to different customers in need. If you are having any difficulty in using our banking services, please seek out one of our Smart Seniors for assistance.
Dementia Friends Ambassadors
In collaboration with the Hong Kong Alzheimer’s Disease Association, we have trained Dementia Friends Ambassadors at our branches to assist customers and families living with Dementia.