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Our Maintenance Schedule

To improve our service, we regularly provide service updates and maintenance to our banking services. During these periods, selected banking services may be unavailable. We apologise for any inconvenience.

Non-regular schedule

Regular schedule

Non-regular schedule

Our non-regular maintenance schedule
Date Time Service Affected
From To
16 Nov 2025
(Sun)		 HKT 00:00 HKT 06:00

HSBC Online Banking - "Update your tax residency details"
(about 6 hours)
HKT 00:00 HKT 07:00

HSBC Online Banking:

  • Global transfers to your HSBC accounts

 

HSBC Mobile Banking:

  • Transfer to self-named HSBC global accounts via 'Between your HSBC accounts
HKT 01:00 HKT 02:00

HSBC Mobile Banking:

  • Register FPS with mobile number 
  • View the other FPS registrations of the registered mobile number 
  • Set HSBC as the default bank when receiving transfers via the registered mobile number
  • Add a new payee using the payee's HSBC account number or FPS Proxy ID (mobile number, email address and/or FPS Identifier)

 

HSBC Online Banking:

  • Transfer with Payment Connect using payee's mobile number 

 

HSBC Mobile Banking / Online Banking:

  • Set up instructions to top up your HSBC accounts via eDDA
  • Local transfers to other HSBC accounts 
  • Local transfers via FPS Proxy ID (mobile number, email address and/or FPS Identifier)
(about 20 minutes)
HKT 02:00 HKT 05:00

“Chat with us” service at

  • HSBC Mobile and Online Banking
  • Reward+
  • PayMe 
  • WhatsApp 
HKT 03:00 HKT 07:00

HSBC Mobile Banking / Online Banking:

  • Pay to merchants in Thailand via Bank of Ayudhya at FPS x PromptPay QR payment
HKT 05:00 HKT 07:00

HSBC Mobile / Online Banking:

  • Transfer (Pay / Receive), including Payment Connect, FPS x PromptPay QR payment
  • Manage future payments

 

HSBC Online Banking:

  • Global Transfers to other HSBC accounts
  • FX Order Watch

 

HSBC Mobile Banking:

  • Transfer to third-party HSBC global accounts via ‘Anywhere globally’
  • Transfer to other global accounts via ‘Anywhere globally’
  • FX Order Watch
(about 30 minutes)
HKT 12:00 HKT 14:00

HSBC Mobile Banking:

  • Transfer to other global accounts via ‘Anywhere globally’
(about 10 seconds)
18 Nov 2025
(Tue)		 HKT 04:00 HKT 06:00

HSBC Mobile Banking / Online Banking:

  • Pay to merchants in Thailand via Bank of Ayudhya at FPS x PromptPay QR payment
23 Nov 2025
(Sun)		 HKT 00:00 HKT 00:30

HSBC Online Banking:

  • Global Transfers to other HSBC accounts

 

HSBC Mobile Banking:

  • Transfer to third-party HSBC accounts via 'Anywhere globally'
  • Transfer to other accounts via 'Anywhere globally'
(about 2 minutes)
HKT 01:00 HKT 02:00

HSBC Mobile Banking:

  • Register FPS with mobile number 
  • View the other FPS registrations of the registered mobile number 
  • Set HSBC as the default bank when receiving transfers via the registered mobile number
  • Add a new payee using the payee's HSBC account number or FPS Proxy ID (mobile number, email address and/or FPS Identifier)

 

HSBC Online Banking:

  • Transfer with Payment Connect using payee's mobile number 

 

HSBC Mobile Banking / Online Banking:

  • Set up instructions to top up your HSBC accounts via eDDA
  • Local transfers to other HSBC accounts 
  • Local transfers via FPS Proxy ID (mobile number, email address and/or FPS Identifier)
(about 20 minutes)
HKT 01:00 HKT 07:00

HSBC Online / Mobile Bankingand Express Banking – Insurance Services
HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
HKT 02:30 HKT 08:30

HSBC Online / Mobile Banking FPS services:

  • FPS registrations
  • View FPS registrations service
  • Transfer (Pay / Receive), including Payment Connect, FPS x PromptPay QR payment
  • Top-up e-CNY wallet
  • autoPay and eDDA services
24 Nov 2025
(Mon)		 HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
30 Nov 2025
(Sun)		 HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines

1Self-service banking machines (include ATM / Cash Deposit Machines / Multi-function Machines / Cheque Deposit Machines / Passbook Update Machines / Foreign Currencies Machines)

 

Regular schedule

Our regular maintenance schedule
Date Time Service Affected
From To
Saturday to Sunday HKT 14:00 HKT 14:00 HSBC HK RM Chat (WhatsApp and WeChat)
(Saturday) (Sunday)
Monday to Friday2 HKT 21:00 HKT 21:30 HSBC Online / Mobile Banking / Phone Banking
(about 5 minutes)
Saturday2,3 HKT 18:00 HKT 18:30
(about 5 minutes)
Tuesday to Sunday4
 HKT 05:20 HKT 05:50 HSBC Online / Mobile Banking
Investment Services
(about 30 minutes)
Monday to Friday2
 HKT 20:45 HKT 21:15 HSBC Online / Mobile Banking
Investment Services (except Stock function)
(about 30 minutes)
Saturday2
 HKT 17:45 HKT 18:15
(about 30 minutes)
Saturday to Sunday HKT 18:00 HKT 05:00 HSBC Online / Mobile Banking / Phone Banking5 – Real-time currency exchange service for HKD Passbook Savings Account
(Saturday)
 (Sunday)
Monday to Sunday

 HKT 03:00
 HKT 06:00
 HSBC Express banking1
(about 2 hours)
Sunday HKT 00:00 HKT 06:00 HSBC Online Banking –
e-Cheque Services
HKT 00:00
 HKT 06:00
 HSBC Online / Mobile Banking –
Global Payment Tracker
HKT 00:00
 HKT 06:00
 HSBC Mobile Banking –
"Budget" services
HKT 00:00
 HKT 06:00 HSBC Online / Mobile
Banking –
MPF Services
HKT 00:00
 HKT 08:00
 HSBC HK WeChat Official Account Service
HKT 00:30 HKT 06:30 HSBC Online / Mobile Banking –
Wealth Management Services
HKT 02:00
 HKT 06:00
 HSBC PayMe Services
HKT 03:00
 HKT 03:30
 HSBC Online / Mobile Banking / Phone Banking5
The 2nd Sunday of every month HKT 03:00 HKT 03:30 Verified by Visa and MasterCard ® SecureCode™
(about 30 minutes)

2Except public holidays

3At HKT 13:00 for Renminbi(RMB) transfers

4Except those days after public holidays

5Phone Banking real-time currency exchange service is not available when a Black Rainstorm Warning Signal or Typhoon No. 8 signal or above has been hoisted

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