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Medical Concierge Service

An array of curated healthcare benefits for greater peace of mind, specially tailored for HSBC Premier Elite clients.

Health set, wealth set

With our round-the-clock medical hotline, a registered nurse or doctor is just a call away. You can also enjoy video consultations and a wide range of wellness offers with HSBC HealthPass. Terms and conditions apply.

HSBC HealthPass

From now until 31 December 2025, Premier Elite clients can enjoy a 12% discount when they subscribe to the HSBC HealthPass Premium monthly plan. Simply subscribe via the HSBC HK App with the promo code 'VIP12M'. T&Cs apply.

Medical Concierge Service[@premier-elite-medical-concierge-disclaimer]

Call our Medical Concierge Hotline at +852 3128 0130 anytime to get answers to your questions about your health, and get the support you need when you need it.

  • 24/7 medical hotline[@premier-elite-benefitsplus-disclaimer]
    Ask registered nurses and doctors about your medical enquiries for free.
  • Complimentary appointment booking assistance

    Let us help you book medical appointments and health checks. Access a network of over 1,800 medical service providers, and book through our Medical Concierge Hotline to enjoy up to 20% discount[@premier-elite-medical-concierge-discount-disclaimer].  Special discounts[@premier-elite-medical-concierge-discount-disclaimer] also apply when you book with designated health check providers via our Hotline.

     

    Our Medical Concierge Consultants can also assist you to inform the selected network medical provider at designated private hospitals of your confinement intention[@premier-elite-inform-medical-provider].

     

    Explore our list of network medical providers and designated health check providers by calling the hotline.

  • Limousine services
    Book a limousine to transport you between urban locations and hospitals in Hong Kong to suit your needs.

Your health at your fingertips

Access a wide range of medical services with HSBC HealthPass. Apply with promo code 'VIP12M' for an exclusive 12% discount.

  • Get video consultations[@insurance-healthpass-video-consultation]
    Skip the queue. Consult general practitioners (GP) from home by video. Plus, get your prescriptions delivered right to your doorstep[@insurance-healthpass-medicine-delivery].
  • 20% off consultation fees
    Get a discount when you visit doctors in our network. We have more than 1,800 medical service providers in it, covering dentistry, pediatrics, and more [@insurance-healthpass-consultation].
  • Share your benefits with loved ones
    Extend your medical benefits. You can do so with up to 5 sub-members.

HSBC Life Para-Medical Centre

Enjoy a range of health and wellness services tailored exclusive for you. Elevate your wellbeing with health check-ups, vaccinations and curated health programmes. Our premium premises are in K11 ATELIER Victoria Dockside in Tsim Sha Tsui, and Hysan Place in Causeway Bay.

Private hospital partnerships to protect your health

Up to 64% off on comprehensive health check programmes at all private hospitals and other healthcare offers

We've got you covered. Enjoy up to 64% off on select comprehensive health check plans at all private hospitals for you and your family. Simply book an appointment through our Medical Concierge Hotline at (852) 3128 0130 or show your Premier Elite status via HSBC HK Mobile Banking App[@premier-elite-how-to-show-pe-status] to the hospital staff to enjoy the offers. Terms and conditions apply.

What's more? HSBC credit card customers can enjoy 100+ healthcare offers (including Health Check, Vaccination, Lasik and Eye Care, Chinese Medicine and Others). For details, please visit HSBC Credit Card Year-round Offers.

HSBC VHIS Flexi Plan offers

  • Cashless arrangement – You can get your medical expenses pre-approved and settle payments[@premier-elite-vhis-cashless] directly at HSBC Life's Care+ Medical Network. Enjoy this cashless service at our network of over 1800 designated hospitals or medical institutions in Hong Kong, Macau, and over 400 of the same in Mainland China.

Join the ranks of HSBC Premier Elite

See if you qualify

HSBC Premier Elite is a privileged and personalised service for clients who maintain Total Relationship Balance of at least HKD7.8 million with us in Hong Kong. Terms and conditions apply.

Get started

By meeting with us

Tell us about your needs and let us help you take it from there.

By calling us

Or if you prefer, you can speak to us over the phone instead.

Existing HSBC Premier Elite clients

(852) 2233 3033

New clients

(852) 2233 3377

Lines are open 24 hours.

Find out more

Notes

To borrow or not to borrow? Borrow only if you can repay!