About the eMPF Platform
The eMPF Platform aims to reshape MPF scheme administrative models by standardising, streamlining and automating existing administrative processes. It is built and operated by the eMPF Platform Company Limited, a wholly owned subsidiary of the Mandatory Provident Fund Schemes Authority (MPFA).
The eMPF Platform onboarding schedule
The eMPF Platform began its operations in June 2024. It is built for scheme members, employers and self-employed persons to manage their MPF online, such as enrolling in MPF schemes, making MPF contributions, consolidating MPF accounts, managing investment portfolios, reviewing investment performance and more, securely and efficiently on a digital platform.
The MPF schemes will join the eMPF Platform one by one in ascending order of the value of MPF assets under management by the MPF trustees. All MPF schemes are expected to complete onboarding by end of 2025, with The HSBC Mandatory Provident Fund - SuperTrust Plus scheduled to be one of the last MPF schemes to be onboarded to the eMPF Platform on 29 January 2026.
Please visit the eMPF Platform website for more details and FAQs related to the eMPF Platform and its onboarding schedule.
Important dates on transitional operation arrangement
The HSBC Mandatory Provident Fund – SuperTrust Plus (the "SuperTrust Plus") will be onboarded to the eMPF Platform on 29 January 2026.
Please note the following:
- Instruction processing cut-off date: where Members and Participating Employers wish to have his/her/its instructions processed before the Onboarding Date, valid instructions using the original channels (and in the case of contribution instructions, with cleared funds) must reach us as Trustee and/or HSBC, as the Administrator of the SuperTrust Plus, by the respective cut-off dates.
- Dealings in the Units of the Constituent Funds: dealings in the Units of the Constituent Funds will be suspended from 16 to 28 January 2026 to facilitate the SuperTrust Plus’ onboarding to the eMPF Platform.
Communication pack
eMPF introductory webinars
Important notes for HSBC MPF customers
Need help?
For the eMPF Platform details
For more information on the eMPF Platform, latest onboarding schedule, FAQs and other updates, please visit the eMPF Platform official website or contact the eMPF Platform Customer Service Hotline 183 2622.
Contact us
For more information on HSBC MPF, please contact our 24-hour hotline. But if you need to speak to a specialist, we're available between 8:30am and 7:30pm from Monday to Friday; and between 8:30am and 1:00pm on Saturdays, except on public holidays.
HSBC MPF employer hotline:
HSBC MPF member hotline: