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Chat with us

Get help immediately with our live chat

'Chat with us' is a service on HSBC's website, online banking and mobile banking app that enables you to  communicate with us 24/7 via instant messaging. Whether you need help and support in navigating our website, online and mobile banking, making enquiries about HSBC's products and services, or your account, 
transactions or applications, you can now chat with us in real time.

This is a free service available on selected pages of our HSBC website and HSBC online banking. The feature is also available in the HSBC HK App, available under the Support tab after you log on.


Chat is now available 24/7 to support customers in their banking needs. 


Chatbot is available in designated journeys to assist you with your banking needs and questions.


Our automated chat and live agents can be reached through 'Chat with us' no matter what device you're using, with access of up to 13 months of chat history.

Chat with your Relationship Manager and team

An exclusive channel for HSBC Jade and Premier customers to connect with their wealth management team via the HSBC HK App, under the Support tab's 'Contact HSBC Jade' or 'Contact HSBC Premier'.