The refreshed HSBC HK App

We're rolling the new design out gradually. Please allow some time, and you should see it soon.

In the meantime, we recommend that you update your HSBC HK App to the latest version. This way, when the new design is available to you, you'll get it right away.

No, you won't need to do that. Simply update to the latest version of the HSBC HK App. When the new design is available to you, you can log on like you normally do, and start exploring and using the new design.

You only need to register for Personal Internet Banking once to access our online and mobile banking services. You can do this in the HSBC HK App.

Please keep a valid, up-to-date mobile number and email address in our bank records.

We'll ask you to verify your identity when you register. You can do so through any of the following ways.

• Valid HKID or passport
  - This must be the same as in our records.
  - This applies to New Smart HKID cards (2018 version) and supported passports.
  - This applies to customers aged 18 or above.
  - This doesn't apply to customers who only hold an HSBC MPF or ORSO Defined Contribution Scheme account.
• HSBC bank account number and its related ATM PIN or phone banking PIN
• HSBC credit card number and its related ATM PIN
• HSBC Mastercard Debit Card number and its related ATM PIN
• HSBC MPF or ORSO Defined Contribution Scheme account number and the last 6 digits of your mobile number

Once you've completed your registration, you can activate your Mobile Security Key and set up your 6-digit Mobile Banking PIN. You can also enable biometric authentication to log on quickly and securely. Next, you can start exploring the wide range of features and services at your fingertips on the HSBC HK App.

If you don't have a suitable device to complete your registration and set up the HSBC HK App on, please visit us at your nearest branch in Hong Kong. We'll be happy to help.

If you have questions or need our help, please call us.

• HSBC Global Private Banking customers: (852) 2233 3033
• HSBC Premier Elite customers: (852) 2233 3033 
• HSBC Premier customers: (852) 2233 3322 
• Other customers: (852) 2233 3000

When you log on to HSBC HK App for the first time or on a new device, you'll be asked to create a 6-digit 'Mobile Banking PIN' for this device. This will activate Mobile Security Key on the device. Please refer to our step-by-step-guide.

For security reasons, you can only activate HSBC HK App on one device at a time. You can remove any linked devices in the HSBC HK App or HSBC Online Banking to free up space for your new device.

You can reset it in the HSBC HK App. You can reset your security question and answer too.

First, you'll need to have a valid mobile number and email address in our records. You'll also need to provide your bank account number, ATM PIN, and the identity document number you've kept in our records.

Next, enter the verification code we send you by SMS. Once you've done that, you can reset your password, security question and answer.